The Mobilise Guarantee

When you’re entrusting your cosmetic surgery to third parties abroad, you’ll need as much information, understanding and reassurance as you can to feel confident you’re making the right decision.  Above all, you’ll need trust.

Trust lies at the heart of good medical practice, but it isn’t built in a day.  And with cosmetic surgery abroad, you’ll have new faces and a new destination to cope with.  To help you make that transition, and to us build our relationship, we speak your language.  The Mobilise Team is open, friendly, accessible 24/7, English speaking and at your disposal well before you arrive and long after you return home.

At Mobilise, we talk honestly and in detail about the level of care we offer and the outcomes to expect, as well as the value of opting for cosmetic surgery abroad with us.   We won’t claims we can’t substantiate.   We attribute our customers’ loyalty to our principle of giving our clients truthful information, whatever the situation.

We urge you to review what our clients say about us.  Since cosmetic surgery abroad is less about an operation and more about emotional well-being, they will be one of your best guides to helping you decide on whether to opt for Mobilise as your cosmetic surgery partner abroad. 

Below, we list some of the reasons we believe Mobilise can make sense to you, your well-being and your pocket.

‘Five-star’ service

We offer a ‘five-star’ experience throughout your stay as we work only with the best service partners in Malta. Our team includes internationally-qualified surgeons and deluxe-standard clinics, hospitals, hotels and apartments, as well as Malta’s finest chauffeur services, spa and wellness centres, and more.  You can relax in the knowledge that you’ve a professional team taking care of you.  Since your health and well-being are paramount, we offer a warmth of welcome and levels of comfort and service that surpass even those of five-star holidays.  

For our ‘five-star’ promise in action, see: 

Brand Promise

We partner only leading international names in prosthetics and medical supplies and equipment to ensure you have complete peace of mind that what we promise is what you get.  With some surgery abroad operators, you won’t know about the brand let alone the quality of the prosthetics used in your operation.  We give you full information and plenty of opportunities to talk with your surgeon about all the brands we offer, their standards and performance guarantees, so you can make an informed decision.

Our Credentials

Mobilise has served hundreds of clients and we are proud to have a client satisfaction rate of nearly 100 per cent.  But we like to delve behind the figures.  Every surgical procedure is unique, so you will need to come to your own decisions and feel confident in our credentials.  

Mobilise has full accreditation and is licensed by the Maltese authorities to provide medical services.  We use only the services of medico-legally insured surgeons and specialists who are fully registered with the Malta Medical Council (and many are also registered with the UK Medical Council as well) and licensed by the Maltese Government to work as specialist surgeons in their field of treatment.  Many of our surgeons and doctors have had distinguished careers overseas before joining our team.  Most have been operating in the UK, Europe, Australia and the USA. 

Our partners and surgeons adhere to strict guidelines, both international and EU and will never persuade you to undergo an intervention that is not necessary or safe for you.  Our partner hospitals and surgeons are cognizant of, and take as a benchmark, the guidelines of the US Joint Commission, an independent agency which accredits and certifies health care organisations and programmes in the United States, but which is seen internationally as a symbol of quality standards.

You are welcome to contact us for full details of all our accreditations, licences and brand partners.

For our credentials in action, see:

Price and Quality Promise

We operate as your gateway to finding the best combination of surgeon, hospital, hotel, quality and value for money.   With Mobilise, you’re guaranteed the best price for your procedure in Malta.  As established, trusted operators, we’ve negotiated advantageous rates with our hospital and clinic partners, prosthetics suppliers and with all third-party services involved in our surgery abroad packages. 

This means we can offer prices that are sometimes up to 50 per cent of the cost of your procedure in the UK, but we give you also the experience of a five-star holiday for your convalescence.  While we cut prices for you, we never compromise on quality and service standards because your health and well-being are our prime concerns. 

Our price guarantee.  Should you find your chosen procedure in Malta at a price below our quoted package price, we will honour the lower quotation, so long as the procedure or total package is ‘like for like’ and offers the same quality and service levels as we do.  If you contact our partners directly, you will be advised to coordinate your care via us, as we not only give you more advantageous rates, but also take care of your entire experience of surgery abroad, including logistics and liaise with you on your return home.

For our price promise in action, see:

Our Customer Care Promise

For medical tourism to live up to its name, you need a combination of a professional medical team, luxury service and ideal destination to ensure you not only feel comfortable with the surgery, but also have the best experience enjoying the ‘new you’.

At Mobilise, to make sure this is your experience too, we’ve mapped out a ten-point, step-by-step, customer care cycle.  This lets you know exactly what happens and when during your stay with us. 

We offer consistency of approach to each client, but never see any client’s procedure as simply routine.  Whether you’re considering a series of interventions, or a single, 1-hour procedure, we spend all the time you need and more to ensure you are confident about your decision.   And, since Malta is an English-speaking country, you’ll feel at ease communicating with our team and partners.

For our full customer care promise in action, see:

Peace of Mind Promise

This is one of the hardest issues to document, but it certainly is the most important aspect of your relationship with Mobilise.  At the back of every client’s mind, lies the thought ‘what if…?’  This might relate to things not going to plan or the outcome not being to your satisfaction.  It might relate also to common worries about how you will recover and how you will adapt to and grow into your ‘new self’ image. 

Mobilise is there for you, whatever the outcomes.  For your peace of mind, we guarantee a free revision of services in cases where there is just cause for dissatisfaction.  The eligibility for such a promise needs to be assessed by independent, qualified persons, but, in justified instances of unsatisfactory results, Mobilise ensures you are recompensed by receiving corrective treatment at no extra cost. 

We offer this to give you full confidence that we take our work seriously and to show we operate transparently, with your well-being taking precedence over all else, at all times.